Combine Wins Mendix Development Project

01/01/10

Combine SAP BPO Business Communications Management Solutions


Combine signs SAP BPO agreement for Business Communications Management solution.

Combine has signed a BPO (Business Process Outsourcing) agreement to market and support SAP BPO "on demand" Business Communications Management solutions. This agreement permits Combine to provide enterprises with all IP multichannel Contact Centre solutions under a SAP BPO licence which permits a usage based model for a fully hosted cloud based Software as a Service SaaS contact centre solution.

Combine provides a full featured SAP Business Communications Management all IP multi-channel contact centre environment directly from hosted data centre environment.

Solutions are available with flexible local call routing and include all key functional requirements within a standard solution specification to enable both inbound and outbound multi-site contact centres. Additional customisation for specific processes and interfaces are available.

Combine solutions can be provided from "next day" for rapid deployment, or customised and integrated solutions for CRM contact centre desktop solutions or custom processes or applications.

The Combine Business Communications Management contact centre fulfils the needs of multi-site (home, office x n, mobile) requirements for organisations looking to enhance, replace or upgrade Contact Centre capabilities and/or legacy PABX systems, with a flexible, hosted, IP-T based, unified communication platform.

Key capabilities
  • ACD-(Automatic call distribution)
  • IVR-(Interactive voice response)
  • Call recording and call/interaction history
  • Skills based routing and activity workflow
  • Diallers preview, progressive and Sytel predictive
  • Real time blended performance/campaign analytics
  • Full customer interaction history across all channels
  • Outbound sales and marketing scripting and surveys
  • Inbound, blended sales, survey, support trouble tickets
  • Supervisor agent management tools and analytics
  • Flexible least cost call routing and virtualised operations
  • User Presence information, directory and switchboard capability
  • Agent desktop CRM flexible campaign set up tools and agent screen design
  • Full business intelligence analytics capability
  • For further information contact Combine Solution Sales team:
  • UK +44 (0) 207 703 4572
  • SA +27 (0) 31 562 1200

Combine Solutions

SAP ERP Enterprise Solutions
SAP application enhancements, effective SAP upgrades utiltising smartShift code remediation and functional testing tools, and agile quality controlled application development solutions from blended teams

Combine SME

SAP Business All-in-One solutions
Industry specific turn key SAP ERP solution implementations for SME's utilising SAP Best Practice template solutions for rapid low cost implementation.

Combine Contact Centre and CRM

SAP Customer Contact Centre solutions
SAP BCM Unified Communication platform integrated to your CRM
SAP CRM solution implementation, upgrades, BI and CTI, Hosted or On Premise solutions

Combine Resource

Operating in the UK, European, Middle Eastern and South African markets. Offering knowledgeable contract and permanent resource placement for ERP CRM EAI and other enterprise apps.