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SAP BCM becomes SAP Contact Centre

SAP Business Communication Management (SAP BCM) has been renamed as SAP Contact Centre

The SAP BCM product has been renamed SAP Contact Centre. SAP's own multichannel unified contact centre platform has finally been renamed. The change coincides with the annual regional Sapphire conference events in May and avoids further confusion with SAP Bank Communication Management aka BCM....

SAP Contact Centre is a comprehensive communication platform ideal for any contact centre deployment wishing to replace legacy voice platforms and benefit from true unified queue multi-channel communication capabilities and integration to CRM and desktop applications. Combine provides expert SAP Contact Centre implementation capability and SAP cloud contact centre solutions based on this technology platform.