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SAP BCM becomes SAP Contact Centre

SAP Business Communication Management (SAP BCM) has been renamed as SAP Contact Centre

The SAP BCM product has been renamed SAP Contact Centre. SAP's own multichannel unified contact centre platform has finally been renamed. The change coincides with the annual regional Sapphire conference events in May and avoids further confusion with SAP Bank Communication Management aka BCM....

SAP Contact Centre is a comprehensive communication platform ideal for any contact centre deployment wishing to replace legacy voice platforms and benefit from true unified queue multi-channel communication capabilities and integration to CRM and desktop applications. Combine provides expert SAP Contact Centre implementation capability and SAP cloud contact centre solutions based on this technology platform.

Combine Solutions

SAP ERP Enterprise Solutions
SAP application enhancements, effective SAP upgrades utiltising smartShift code remediation and functional testing tools, and agile quality controlled application development solutions from blended teams

Combine SME

SAP Business All-in-One solutions
Industry specific turn key SAP ERP solution implementations for SME's utilising SAP Best Practice template solutions for rapid low cost implementation.

Combine Contact Centre and CRM

SAP Customer Contact Centre solutions
SAP BCM Unified Communication platform integrated to your CRM
SAP CRM solution implementation, upgrades, BI and CTI, Hosted or On Premise solutions

Combine Resource

Operating in the UK, European, Middle Eastern and South African markets. Offering knowledgeable contract and permanent resource placement for ERP CRM EAI and other enterprise apps.