Combine News

07/15/13

Combine launches SAP BCM rapid deployment solution


Combine is launching rapid deployment SAP BCM Business Communications Management solution delivery in the UK. Ideally suited to SAP users with a SAP CRM platform , SAP BCM provides a rapid deployment multichannel IP contact centre platform. This SAP software is one of the undiscovered gems in the SAP enterprise platform. It is comprehensive powerful and flexible. SAP BCM can be run standalone or with integration to SAP CRM, Out Of The Box and provides with SAP native integration to CRM and the back office ERP.
SAP BCM is the perfect partner for SAP CRM, which is why SAP acquired and further developed the product in 2008. SAP BCM rapid deployment can be live in four to six weeks. An implementation can be a single channel to compliment an existing solution or as a part of a large migration to upgrade or replace a legacy contact centre infrastructure. SAP BCM can utilise existing voice gateway infrastructure and connect to existing legacy contact centre platforms and PABX systems with SIPP or H* protocols and is massively scalable and resilient. Customers includes SAP ag themselves, telecoms operators, banks, broadcasters and many others. SAP BCM is considerably cheaper as a simple license than any competitive enterprise contact centre platforms and requires massively less consulting support to implement and integrate to SAP CRM. Combine provides experience from multiple SAP BCM implementations across Europe. Combine uses an Agile Scrum based framework for rapid implementation of SAP solutions. Combine can delivery a SAP BCM proof of concept or pilot implementation so that the business user can fully understand the opportunities and flexibility that SAP BCM offers.